About the role
Our customers come to Forestride to grow revenue from the customers they already have. Your job is to make sure they get there - quickly and measurably.
You'll be the main point of contact for a portfolio of growing businesses: guiding them through onboarding, connecting their tools, setting up their first journeys and AI agent, and checking in regularly to make sure they're seeing results. What you learn from customers will directly shape our product.
What you’ll do
- Own onboarding for new customers, from kickoff call to first results
- Help customers connect their data - website tracking, CRM, billing and store integrations
- Set up and improve journeys, opportunity scoring and the AI agent with each customer
- Run regular check-ins and reviews that show the revenue Forestride has helped them find
- Spot accounts at risk early and work with them to turn things around
- Identify expansion opportunities and work with sales on upgrades and renewals
- Share customer feedback with the product team and help write help-centre guides
What we’re looking for
- 3+ years in customer success, account management or onboarding at a B2B SaaS company
- Comfortable explaining technical setup (integrations, tracking scripts, APIs) in plain language
- Excellent written and spoken English
- Organised and proactive - you manage many accounts without dropping the ball
- You care about outcomes and like working with numbers like retention and expansion revenue
Nice to have
- Experience with CRM, marketing automation or analytics tools (HubSpot, Klaviyo, Intercom or similar)
- Worked with e-commerce or subscription businesses
- Speak another language, such as French
What we offer
- Flexible, remote-first working
- Competitive salary and equity options
- Learning budget for courses, books and conferences
- Health and wellbeing support
- Home-office setup budget
- Generous paid time off
Our hiring process
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1
Application review
We read every application and reply within 5 working days
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2
Intro call
A 30-minute chat about you, the role and Forestride
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3
Skills conversation
A practical session with the people you'd work with
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4
Meet the founders
Culture, ambitions and your questions
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5
Offer
We move quickly and give feedback at every stage
Apply for this role
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