Customer Intelligence

A complete view of every customer. Built for revenue.

Forestride unifies all your customer data, conversations and behavioural signals to create rich, real-time customer profiles — so you can understand your customers, predict their needs and take the right actions at the right time.

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3.2x
more pipeline
18%
Higher revenue
47%
faster conversion
SJ

Sarah Johnson High value

sarah@acmeco.com · Acme Co · Customer since Jan 2023

Active
OverviewActivityConversationsOpportunitiesJourneysRevenue

Customer summary

  • Customer value

    $12,430

    +28% vs last year

  • Engagement score

    92 High

  • Churn risk

    Low

    -62% risk

  • Next best action

    Upgrade plan

    High opportunity

Unify Customer Data

Connect all your customer data in one place

Bring together data from your website, product, CRM, payments, support and marketing tools to create a unified customer view. Forestride automatically syncs and enriches data so you always have the most complete and up-to-date information.

View all integrations

  • Website

    Behaviour data

  • Product

    Usage & events

  • CRM

    Customer records

  • Support

    Tickets & conversations

  • Payments

    Subscriptions & billing

  • Marketing

    Campaigns & engagement

Unified customer profile

Enriched with AI

  • Complete customer view
  • Real-time data sync
  • AI-enriched insights
  • Behavioural signals
  • Revenue opportunities
  • Ready for automation
SJ

Sarah Johnson High value

sarah@acmeco.com · Acme Co · Customer since Jan 2023

OverviewActivityConversationsOpportunitiesJourneysRevenue

Customer details

Role
Head of Marketing
Company
Acme Co (250–500 employees)
Location
San Francisco, CA
Customer since
January 2023
Total revenue
$12,430
Lifecycle stage
Active customer
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AI insights

  • Likely to upgrade

    Based on increased product usage and team growth signals.

    High confidence

  • At risk of churn (low)

    Engagement is strong and increasing.

    Low risk

  • Expansion opportunity

    Multiple team members showing interest in advanced features.

    High potential

Rich Customer Profiles

Understand every customer in depth

Get a complete view of each customer, including demographics, firmographics, behavioural data, conversation history, product usage, lifecycle stage and AI-generated insights.

  • Unified customer profiles
  • Behavioural and intent signals
  • Lifecycle stage and health scores
  • Custom attributes and segments
  • AI-generated insights and predictions
See Customer Profiles

Real-Time Activity Timeline

See what your customers are doing, in real time

Track every interaction, behaviour and signal across all channels in a single timeline. Understand how customers engage with your product, website, emails and conversations — and use these insights to trigger the right actions.

  • Unified activity timeline
  • Cross-channel engagement history
  • Product usage and feature adoption
  • Email and campaign interactions
  • Support and live chat conversations
  • AI-detected intent and signals
Explore Activity Tracking

Customer activity

Last 30 days

  1. Today10:24 AM

    Viewed pricing page

    Viewed enterprise pricing plans

  2. Yesterday3:42 PM

    Used advanced feature

    Created 5 custom reports

  3. Mar 1011:15 AM

    Opened email

    Opened 'Upgrade your plan' campaign

  4. Mar 82:30 PM

    Live chat conversation

    Asked about enterprise features

  5. Mar 59:12 AM

    New team member

    Invited 3 new team members

  6. Mar 34:18 PM

    Support ticket

    Asked about API integration

  7. Feb 281:05 PM

    Downloaded resource

    Downloaded enterprise guide

Customer segments

View all segments →

High value customers

342 customers

+12%

At risk of churn

73 customers

-18%

Expansion opportunity

156 customers

+27%

New customers

89 customers

+42%

Predictive insights

View all insights →

  • 124 customers are likely to upgrade

    Based on product usage and team growth signals

    92% confidence

  • 73 customers show churn risk

    Decreased engagement in the last 14 days

    87% confidence

  • 156 customers have expansion potential

    Multiple team members and increased usage

    97% confidence

Predictive Intelligence

Identify what matters before it happens

Use AI to analyse customer behaviour and identify key signals, predict future needs and uncover revenue opportunities — so you can take proactive action and stay ahead.

  • Predict upgrade and expansion opportunities
  • Identify churn risks early
  • Detect high-intent customers
  • AI-powered customer segmentation
  • Custom scoring and prediction models
Explore Predictive Insights

Turn insights into revenue

See what your customer data can reveal.

Get a personalised walkthrough and see how Forestride turns customer intelligence into real revenue growth.

Get a Demo See How It Works
  • See real customer profiles
  • Explore predictive insights
  • Discover revenue opportunities
  • Tailored to your business goals