Solution
Keep more customers and grow their value.
Identify at-risk customers early, understand what's changing and take proactive action with AI-powered insights and personalised Journeys — before they churn.
- 45%
- reduction in churn rate
- 3.2x
- higher customer lifetime value
- 28%
- increase in renewals
Churn Risk
AI-powered predictions based on real customer behaviour
Sarah Mitchell
Acme Co
- Product usage
- -62%
- Login frequency
- -78%
- Support tickets
- +3x
vs. last month
vs. last month
in last 30 days
AI Insight
This customer's usage has dropped significantly in the last 14 days. We recommend a personalised re-engagement journey and a proactive outreach from their CSM.
Start Retention JourneyTrusted by revenue-driven teams
- Acme Co
- Globex
- Brightpath
- Westfield Group
- Initech
- Northstar
Detect Risk Early
Identify at-risk customers before they churn.
Forestride analyses real-time behaviour, engagement and sentiment to detect early signs of churn — so you can take action when it matters most.
See How It WorksChurn risk over time
Last 90 days● At risk customers● Recovered customers
- 300
- 200
- 100
- 0
142 customers at risk
↓ 58% in the last 30 days
- Nov 1
- Nov 15
- Nov 29
- Dec 13
- Dec 27
- Jan 10
Turn Insights into Action
Proactively re-engage customers with personalised Journeys.
Automatically trigger the right message, at the right time, across the right channel based on each customer's behaviour, segment and churn risk.
Automated triggers
Start re-engagement Journeys when usage drops, logins decline or support tickets increase.
Personalised messaging
Use AI to craft relevant messages based on customer behaviour, preferences and history.
Multi-channel outreach
Engage customers across email, in-app messages, SMS and live chat.
Track and optimise
Measure the impact of every retention journey and continuously improve results with AI insights.
Retention Journey ↑ Active
Re-engage at-risk customers with a personalised, multi-channel journey.
Day 1Personalised email
We noticed you haven't been as active lately. Here are some new features you might find useful.
Day 3In-app message
Highlight key features and share a quick tip based on their usage.
Day 7Live chat (optional)
Proactively start a conversation if there's no response.
Day 14Offer or incentive
Send a personalised offer to bring them back.
Real Results
Stronger retention. More revenue.
See how businesses use Forestride to reduce churn, increase renewals and grow customer lifetime value across their entire customer base.
- 45%
- reduction in churn rate
- 3.2x
- higher customer lifetime value
- 28%
- increase in renewals
- $320K
- additional revenue in 6 months
A Complete View
Understand why customers churn and how to keep them.
Combine product usage, support conversations, sentiment and revenue data to get a complete view of each customer and what's driving their churn risk.
Explore Customer InsightsChurn drivers
Top factors contributing to churn risk
- Decreased product usage42%
- Fewer logins28%
- Support ticket volume18%
- Missing key features8%
- Pricing concerns4%
Loved by Customer Success Teams
Real businesses. Real results.
“Forestride helped us identify at-risk customers early and re-engage them with personalised Journeys. We reduced churn by 52% and increased our renewal rate significantly.”
Sarah Mitchell
Head of Customer Success, Acme Co
“The churn insights and automated retention Journeys have been a game changer. We can now take proactive action and keep more customers happy for longer.”
James Carter
VP of Customer Success, Globex
Ready to reduce churn and grow lifetime value?
See how Forestride can help you keep more customers.
Get a personalised walkthrough and see how our platform can help you reduce churn and drive more revenue.
- Identify at-risk customers early
- Automate retention Journeys
- Personalise outreach across channels
- Increase renewals and lifetime value